IF I COULD GIVE ZERO STARS I WOULD! I didn't even bother reading the reviews on here just because my family never had an issue with this one guy in particular, but I wish I had!!
I was referred to this company by multiple family members in order to get my 1 bedroom apartment done today along with my area rug for a total price of $60 today on Sunday 06/25/17 between 8AM - 12 noon. I texted him Saturday to confirm the appointment was still set because I had not heard anything since early in the week when I scheduled it. He eventually texted me back at close to 11:30 to tell me he was busy but he'll send his coworker. He said his worker would call me, never did. I then texted him again to ask when will he call me or be at my apartment by because I had planned for 8AM - 12 noon then I could run my errands afterwards. He told me at close to 12 noon then his coworker should be here in 15-20 minutes, NO SHOW! I gave them the benefit of the doubt to wait until 1PM, but of course NOBODY SHOWED.
I literally sat around all morning waiting for the tech to come and he was a no show. I'm assuming he uses his personal cell phone to take appointments because he didn't greet or anything when I called. My family has never had an issue with this guy, Francisco. Does he even work for your company anymore because when I called the company number it said you guys aren't even open on weekends unless it's an emergency?
This puts a bad name and look on your company to have someone working behind the books just to waste 5 hours of someone's day. I could've made an appointment on another day next weekend or with another company all together if he would've just said he couldn't make it today! Moved all my crap out of the way in my apartment, from furniture to clothes and shoes. This is just an overall disappointment.
********* EDIT (1 HOUR LATER) *************
WOW someone eventually showed up at 2PM. I really should have said no I don't want the service like I texted Francisco after waiting so long, but I needed the work done. Looks like Francisco told his coworker the morning of and never told the coworker what time to show up....that's why he took his time to show up at 2PM. How ridiculous is that?! So I don't blame the coworker, it wasn't his fault. But I don't plan on going through this company again.
On top of that I specifically said I have a stain on my carpet and was told it could be taken care of. LIES!! It's still there and the guy said he doesn't have anything to take it out. AGAIN, miscommunication / LIES...I could've easily went through another company who could've taken care of it. My carpet wasn't all that dirty, so him only spending 20 mins to do the job didn't bother me. But having someone show up 2 hours after the 8-12 scheduled time and then couldn't even take out the 1 stain I had - wtf.
He claims he'll be back tomorrow with some stuff. We'll see.