My husband and I were looking for a sofa that would meet both of our needs. He wanted something power reclining, and I wanted something contemporary and stylish. We found just that at the store and it happened to be on sale as it was a return. The sales man was very helpful and not pushy at all. One week later, one of the recliners broke (either because my children were jumping on it, or because it was a defect). I called the store and NO JOKE, the same sales man that helped us arrived to my house 20 minutes later to inspect the sofa. He immediately figured out the problem (which he said was extremely rare), and had it fixed within the hour with no charge!! It has now been several months and we have not had any problems with the sofa. My husband (who is very picky about comfort levels) absolutely loves it and so do I! I noticed that the other review mentioned integrity, and that is exactly what I found in this store as well.