My previous experience with Luigi's delivery was decent enough (except for a delivery guy who complained about how his brakes had just failed), so I thought I'd try again at 7:30 on a recent Monday night. I ordered a sausage pizza and one of their salads - pretty simple order. The man on the phone told me "it'll be about an hour." Okay, no problem; delivery takes a while. Sometimes they're early, though, so I started looking at my watch after about 45 minutes. Nothing. Still cool; an hour's an hour, right?
8:30 comes and goes. A little less cool, but maybe the delivery person got lost.
8:45. The hanger has set in.
9:00. An hour and a half is not the same as "about an hour," so I call back to check on the status and get a generic voicemail. I double-check the webpage to make sure I got the number right - what business has a generic voicemail? - and see that they close at 9 p.m. Sunday-Thursday. Uh. So...where's my pizza that I ordered well before close?
I call back a second time and get a very harried woman. I explain that I'm checking on the status of an order. She confirms my address, then tells me that "it should be there literally any second."
When the pizza finally showed up - at 9:15, an hour and 45 minutes after I ordered - it was beyond cool. It was stone cold.
Not worth the wait.