I have bought 3 BMW's from Chapman BMW and have been very pleased each time. I have never had a problem with anyone there, in fact, everyone is very friendly and treat me well as they know I am a loyal customer. Sales, service and finance are all very professional and friendly. I have referred a lot of people to Chapman and they have all been happy as well. Of course cars can have problems but Chapman has always treated me well. I think I am a lifer at Chapman BMW; I just don't think it gets much better.