After all the rave reviews, I called and ordered a certain dog food which they did not have in their store. The clerk said it would be in by Thursday, gave me the price and said she would call me when it came in. I waited on Thursday, Friday, Saturday, Monday and finally called them. My name was there, the name of the food and the price, but she didn't order it. If I hadn't called, I would be sitting here yet waiting. I don't know about you, but I am tired of always having to check up on orders or following through on things. With so many people out of work, why can't they find accurate and customer oriented people?