My review is based on numerous visits over the past two years: 1 star for friendliness, 2nd star for location, 3rd star for cleanliness.
I would have to say that yes the wait is painful. Example: on my way to work just after 6am I was the only person at the drive thru & I could see the store was empty but I still had to wait 10min for an iced coffee. Example 2: after work coffee run the wait of over 20min at the drive thru.
The lattes & iced coffees are not as strong as other locations I've been to but they are always happy to remake it for me (that could explain the long waits)
I did give them a star for friendliness but I would've given more stars if they get my order right more often.
It's a very clean & well stocked store with treats & bottles drinks.
Location star is because it's close to home & it has convenient exits.