Initially nice sales rep @ beginning) she was new...Go Figure...Loan closer screwed up deal by not offering what I wanted that was within reason, gave me an attitude, handed back my keys and said "see ya"...The next couple of weeks, they called me back wanting to give me the deal I offered...They f'd up! The man whom has been selling cars for over for "30 years" (the guy in his 50's w/mustache) is a real hustler...beware...I ended up w/Sequoia ($670 @ month), when I considered there sonata hybrid ($400 @ month)...I am happy with my TOYOTA...