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  • I really did not want to write this because I want mom & pop businesses to succeed having been an owner myself BUT....this visit last night was the lousiest restaurant experience I have ever had in my long life. We arrived at 5:30 and there were 2 tables already occupied plus, and this very important, a group of about 25 at one big table. This large table was probably the primary reason for what I am about to tell you. We were seated immediately and asked for drink orders and the menu explained. This is important because Belizean food is not well known and we had little idea what was what. So far so good. It took perhaps a good 30 minutes for our drinks to arrive and despite one alcoholic drink ordered it never came. Another 30 minutes or so and someone showed up to take our order. We then waited another 30-45 minutes for our food to show up and it was delivered in several segments with the earliest being finished before the next was delivered. Two of the four orders never made it and we ended up getting them in a to-go bag. Meanwhile the table of 25 were also getting their orders in the same manner - one at a time and widely spaced. One smaller table got up to leave obviously and understandably very displeased. The kitchen was obviously overwhelmed with orders however we did notice another late arriving table was already finished with their dinner before we were even served. We finally finished about 8PM - 2 1/2 hours for a very simple dinner. Absolutely unacceptable! I had no expectations of what the food might be but the menu isn't overwhelming and that is exactly what I got. All four of us got something different. Main dish (fish filled tortilla) was just OK but portions were small and the fried banana slices (2 small) and rice (sides) were virtually tasteless. Both ladies in our group of 4 said their dinners were good (one had Red Snapper and the other chicken stew). The stew was very expensive for what it was (several veggies and one chicken thigh, not deboned). There was just one person waiting tables although two others were seen doing other tasks. Definitely not enough staff on hand. We were never visited by wait staff for drink refills or to ask if food was OK. When we finally tracked waiter down to ask about food order he promised to answer but never did. We did hail him down one time and he brought a child's plate for the six-year old in our group long before the rest of our food was ready. I won't be back but do have several suggestions for the owners. Get your kitchen capable of handling a dinner crowd or post a warning on your door that waiting time will be long. And get a bartender capable of mixing simple drinks or don't advertise offering them. Had we realized the large table had not been served when we arrived we would have gone next door to the Thai restaurant and been home at a reasonable hour.
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