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Attributes	Values
type	rev:Review
dateCreated	2017-08-21 00:00:00 (xsd:dateTime)
itemReviewed	Ashley HomeStore
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Events 7/27- Original Purchase Of Furniture at Ashley 7/30- First Delivery of couches 8/8- Bedding was brought over and not completed 8/20- Appointment set up after final parts received. Time frame given for 10-2. I am more than unhappy with my overall experience with Ashley Furniture at this point. Ralph my initial Sales man at Mesa center was excellent and the only person I would say was ok in this transaction. Following my initial appointment for delivery there were couches delivered. The couches were VERY large and took up 80% of my living room. I told the installers I needed it put back on the truck. At that time there happen to be someone at my house doing another install. They informed me they heard the installers talking outside and using some choice words about me and wanting them to take the couches back. Just my luck that the man that was here understood Spanish. Needless to say the comments about a customer were unacceptable and not something that should be tolerated by your company. I am the customer and the couch was entirely too big and I had EVERY right to send it back. The next delivery was 8/8 and this was the most important one in which I was to get the beds for my children. Halfway into the process I found out that there were parts missing from my daughters LULU bed. The installers advised me of this and put in the information to the office as to what was missing. They left without completing the install in both rooms. So both of my children's rooms were left in shambles. The plan was I needed to wait for the parts to come in then set up an appointment for the installer to come out. The part came in and I did this and the set up was for 8/20 from the time frame of 10-2. I advised the installer I needed this done ASAP and even tried to get it completed a day prior to the scheduled date and an earlier time. I was told that "Other customers were on the schedule and we cannot take them out of their appointments (mine was started on 8/8). The installers had a delay in coming and did not arrive until 2:20pm which was 30 minutes outside of the allotted time frame. As of today, I am still without my area rug that was ordered on 7/27/17. I am without my queen mattress protector as well now. The install today resulted in the LULU bed finished in my daughters room but yet more parts missing for my sons bed and not able to be put together AGAIN. I have been patient through this process and as understanding as I can be. At this point I can no longer accept the lack of professionalism, ownership, timeliness and responsiveness from Ashley Furniture. During this process, I did talk to customer service and they have tried to work with me on compensation for my time and experience. My resolution at this point is full compensation for the two bunk beds and the rug and queen mattress cover that I have yet to receive. I spoke to Curtis in the customer service department and he stated that they will not compensate for the rug as they knew it was on backorder which I am ok with. The compensation I was offered was a $400.00 credit which I said was unacceptable. Curtis proceeded to tell me he felt this was more than enough compensation for my time in waiting for my items to be finished. I advised him the compensation I expected and he stated they must stay in business and he could not go to Walmart get a washer and dryer and have something go wrong and expect to get it for free. I advised him this was not the same situation and this was not Walmart. I am the customer and overall have had a horrible experience from being slandered on my own property to not getting rooms set up with beds for my children as they try to adjust in a new home and a new life after divorce. I told him that he cannot empathize with my situation as he is not in it and to use this type of comparison is unprofessional and shows me the quality of company. In addition, he admitted that the company they contract out for that delivers the furniture does not get paid if they don't deliver the item. However, they are still used by the company. Curtis proceeded to talk with the Regional Manager, Everett Williams regarding the situation. He stated all he would do is give me an extra $100.00 dollars as compensation. He proceeded to state that the Manager thought they would be coming to pick up the item if I am asking for a refund. Curtis proceeded to tell me that in the fine print if they have manufacturer issues are parts that can't be ordered they will work to compensate for this. He stated that the compensation being offered for $500.00 was enough. I again stated I don't have a bunk bed still that I ordered on 7/27 and he stated this was all he could do. The call ended with me explaining the following. The company admitted to using a contractor that only gets paid based on delivery and they have had problems with them before. This is negligence on the company Ashley Furniture's part to continue to contract out to such a company.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Brandon

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