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  • IWired did our original install through Family Development and we have been besieged with problems almost continuously. The expensive SonyTV we bought through them quit working and then we were told we had to deal with Sony directly because we were the "end user." I was without a television for 3 weeks and had to deal with the incompetence of the Sony people while IWired made excuses for them. Eventually a new TV was delivered but I had to coordinate delivery and install myself between both vendors, which was stressful. A continuous problem when we go away is that the Control 4 system becomes non functional so I have to call and get the system re-booted after each trip. My advice would be to buy a television through a big box retailer and then if it quits working you can return it within the year. By buying through iWired we were stuck with doing an exchange through Sony after going through a HUGE hassle and several weeks of phone calls. Sony claimed our address was "too long for their computer system input." iWired did help In the end, but of course I had to write a forceful letter to demand assistance. Very disappointing. I will say that they can re-boot the Control 4 system over the phone and they usually do it the same day I call so that is a big plus.
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