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  • This resort is very average with beautiful views. We checked in and headed out to the pool, the pool was green and cloudy. They told us it was safe to swim in but obviously the chemicals were way off. They also said that people had been complaining all morning and they were sure that somebody would come and fix it sometime soon. It was not fixed all day. The room was nice and for the most part clean, except for the hair on the bathroom floor, yuck ! We had wanted to book the room and spa package which comes with a massage or facial. You are able to book it online but luckily we thought the better and called the spa first. We found out the spa was completely full for the weekend we were staying and they told us that they were going to allow people to come back. I'm not sure that that's the way this should work! If you book a room and spa package the intent is to stay and have a service during your stay especially forntbose come from out of town. I would have been really angry if I booked this and then found out. So, our goal of having a spa and stay did not happen. This hotel should really not run a travelzoo at the same time they're going to run a room and spa package. It seems that maybe the management here needs a little bit of help. We won't be back.
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