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| - I realize I am only 24, but I can say with certainty that this was absolutely the worst experience I have had in my entire life to date.
Flying from London Gatwick to Toronto.
Arrived at the airport at 8:30am for a 11:15am departure time. Got to the check-in desk and was told bluntly that there was a 3 hour delay, and we could pick up a £5 voucher at the customer service desk.
After lining up for a good 25 minutes at the customer service desk, I got my £5.
Shot the shit until I could board, which ended up being around 3:15pm (4 hours after promised takeoff).
Sat at the gate for about an hour before we were told there were "computer issues"
... 1 hour goes by and finally a mechanic is coming to fix the issue
... 2 hours go by and now the issue has been fixed and we're being de-iced (on +2°C night in London England)
... 2 hours goes by and now we're waiting for a runway to take off
... Now we're letting off 2 people who requested to leave the flight
... 1 hour goes by and now we get the announcement we're ready to go... But we're 3rd in line for takeoff...
I don't know if anyone has ever sat for 6 WHOLE HOURS inside a plane without budging, but I swear it's a very special kind of hell. Especially when hope is constantly shattered every time the pilot says "just 2 more minutes here". People were booing every time the pilot started to speak. People yelling at flight attendants, everyone was antsy and aggravated in this very confined space. At one point they turned off the AC for 10 minutes to de-ice the plane. I had to do breathing meditation to avoid having a panic attack or passing out)
We were told if we left the flight during our 6 hour stint on the tarmac, we would forfeit our flight and Air Transac would do nothing to help us.
We took off the runway at around 9pm. To put that in perspective, we were supposed to fly out at 11:15am. That's a total of a 10 HOUR delay.
We landed in Toronto at 12am, as opposed to the originally promised 2pm arrival time.
The flight attendants were very very lovely people and very kind and patient. But the ground Air Transac staff after landing were some of the worst people I have ever spoken to.
The first lady I asked for a Taxi voucher, she told me there's no need because the TTC (Toronto subway) runs 24/7. This was a lie and I told her so.
The second lady handed me a useless piece of paper that basically said "Sorry.. hope you still like us!"
I asked where I can get a taxi voucher and she (very rudely) told me to just send my receipt to Air Transac, which I will be doing.
I have JUST arrived home, and it is now 3:20am Toronto time - 24 hours after I arrived at Gatwick.
I can safely say, in my 24 years of living, this has been the most stressful, painful, and claustrophobic 24 hours of my life.
NEVER fly this airline. You have been warned. It is NOT worth it.
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