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| - Just completed new granite island and counters with a backsplash yesterday. Was good getting everything set up and purchasing the granite and sink, price was moderate to low I would guess based on other estimates. Everything ended up turning out good so I wouldn't say to not use them, but I am rating this company "A-OK" however because of the following issues:
When I asked about the backsplash install, they said to just take pics of what I wanted and where to get it and they would purchase it and price accordingly. What ended up happening was I had to pick it out myself, guess how much tile to buy based on the square footage, and also try and figure out what kind of materials I needed (I am not a tile contractor so how would I know.) I ended up coming up short on tiles and had to go back to purchase more
The backsplash installer couldn't make it on the designated day, which we had made time to be there all day, and had to change our plans the following week to accomodate.
The mess left from the granite install is likely to be unavoidable but it would have been nice to get a heads up that EVERYTHING in cabinets and drawers beneath the counters will be covered in white dust and chunks of glue? caulking? so you could remove anything in them, we had to wash every single dish and appliance when they could have been removed.
Lastly, probably the most frustrating, was the fact that we were having an island extended with a 16 inch overhang for seating. Nothing was mentioned about supporting the granite overhang, I assumed it would just be taken care of, it wasn't. I just happened to ask 4 days prior to install how they would support the granite overhang without us having to worry about it breaking, I was told that I had to buy my own support brackets, and when I asked what kind of brackets and where to get them, they told me to go online and look. Again, I am not a granite contractor so I was lost, do I pay $50 each for support brackets MADE for granite and rush ship them for another $50? Buy wood corbels? buy shelf brackets? Anything I brought up that might work was met with a "Not sure" or "Yeah, that might work" or "we can't install those"
The support bracket issue won't be a problem unless you have a large overhang of granite, but if you do, be prepared to go online and research what type of brackets you'll need and where to get them. You will also need to make sure they will install it, a real headache that I felt the granite contractor should already know what to do and how to do it and not rely on you to buy your own supports and pick the right kind. I ended up just going to Lowe's and buying 1/4 inch steel "L" brackets, so I hope they work, I will definitely update this review if my island ends up breaking off and falling on me or my children.
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