| rev:text
| - I was so disappointed in my stay here after reading so many positive reviews.
I had booked for or a special weekend with my boyfriend. Yes, the hotel itself is beautiful. The Classic room itself is very tiny, but very nicely decorated and cozy. The bonuses the hotel offers, such as the pool open late, are nice features. Minor things - the television having very few channels - aren't a big deal and don't matter in this review.
First of all, valet parking. I called the front desk twice to ask where we were supposed to go. Both times, they told us Metcalfe/Maisonneuve - and both times, I explained we were in front, there was traffic, there was no where to park (the 'designated parking areas' - being full), and it was impossible to simply remain in front. I explained both times that we couldn't remain double parked and were just driving around. I had to get out of the car while my boyfriend tried to find parking somewhere and explain this to front desk. I explained this to the representative at the front desk, and she kept repeating 'De Maisounneuve and Metcalfe'. Out of frustration she had even added, "I'll park the call myself." I simply said, "Sure." - before she finally called the valet and had him assist us. He actually said, "Yeah, I saw them diving around outside." ...Okay. No problem.
When the valet finally moved another car for us to leave ours, it was 4:40 - 40 minutes after check in (yes, that's how long the issue with parking took) - and when I tried to check in, the room still wasn't ready. I had to ask again some time later before the representative confirmed it was ready. No apology or anything.
Yes, front desk is frosty, not helpful, not sympathetic . There was no question about this each time I had to speak to them.
At night - on a Saturday - the elevators simply didn't work. It was around 2am. I had to tell a representative at the desk who had to call. They eventually started working again.
I chose a package that included free parking, free breakfast and check out at 2pm. The day of our check out, someone disturbed us at 1pm - even with our sign on. When we didn't answer after 3 knocks, she tried to come in. When we answered her, it was a representative of the hotel. She said, quite simply: "Why are you still here?" We replied that our check out was at 2. She said, "Oh, okay!" then proceeded to go to the room beside us and do the same thing. Check out is normally at 11am.
I would also expect a hotel of this quality to know who paid extra to stay 2 hours later. For a hotel of this quality and price, these 'minor inconveniences/annoyances' simply shouldn't exist. I was so disappointed.
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