If I could give 0 stars, I would. Got a Groupon with them and scheduled a cleaning over a week in advance for my day off at 10am. That day, I got up and waited for the cleaner. At 10:10, I received a text message from the cleaner saying that she wasn't going to be able to make it because she had a car accident. Having read other reviews on here, they must use that excuse quite a bit! Ridiculous.
I called Homejoy and they did not even apologize to me. The gentleman on the phone just said 'The next available appointment I have is on Saturday (that's in 4 days) - but I could see if I could GET YOU IN ANY SOONER.'
Are you kidding me? The cleaner texts me 10 minutes after the start of my appointment saying she can't make it and not only do you not apologize to me but you can't even offer me a replacement when I scheduled my whole day around this.
I was referred to Groupon to get my money back.
I advise everybody strongly to NOT DO BUSINESS WITH THOSE PEOPLE. They are unreliable, rude, and completely indifferent to the customer satisfaction.
At the end of the day, maybe it was better this way. The cleaner would probably have broken all my appliances and stolen anything of value from my house.