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| - My wife & I have always enjoyed our dining experience at the Capital Grille. This last time however was not as perfect as we've experienced before.
We had a 7:15 reservation on Valentine's Day. We got there around 6:30 to check-in then we headed to the bar for a pre-dinner cocktail. Matt, the bartender greeted us, made us a couple of delicious drinks and was very friendly. By 7:30 I noticed a hostess looking around for someone. I thought maybe she was looking for us so I flagged her down. Turns out she was looking for us but had the wrong description of my wife written down. She was looking for my wife, wearing a maroon top and black bottom. She had a backwards. We were escorted to our table and when we arrived they were still getting it plated and ready. Shortly after we sat, we noticed that every other lady had a red rose she was given by the seating hostess when they were presented with their table. But not my wife? Next, our waiter greeted us kindly. Asked us if we'd like any special water. I asked for Pellegrino. About 5 minutes later, the same waiter comes from behind and fills our water glasses with his pitcher of tap water. Wait a minute??? did he forget we just ordered Pellegrino? After all, he was the one who took our order. About a minute after getting the tap water poured, an asst. waiter comes out with our bottle of Pellegrino. He looked a little confused when he saw our glasses already filled so he grabbed both glasses and left with them and brought fresh clean glasses. Next, our waiter brought a basked of bread and butter. After he was out of sight I noticed there were no bread plates on the table. After 5 minutes our waiter returned and asked about the plates, he apologized and returned with some. It's all about details and consistency. The hostess should have made sure that every lady got a rose and the waiter should have noticed we had no bread plates. It's those little things that make a big impression. Next, we really enjoyed the way the tables were decorated last year for Valentine's Day with little red confetti, a valentine card from the staff, etc... This year, nothing but white tablecloths for everyone. Having the table decorated is kind of fun and something we remembered. The rest of the evening was great. My wife got the gorgonzola truffle crusted NY strip with the cherry cab reduction. Truly amazing actually. I got the bone in rib-eye and it was cooked perfectly. The sides were delicious and the cheesecake dessert is always a must. Will we be back? Yes, but not sure about Valentine's Day.
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