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  • Really disappointed in my 2nd time around. First, they tried to upsell me on the premium oil. I have no problem with that, as that's their job, but the way he tried to sell it to me was, "I have no idea why the more expensive oil is better, but it is. You should consider it." I'm a scientist, present me with facts and data and I'll listen dude! Your job is to know about oil. Second, I told the employee I wanted to use a coupon when he reviewed everything with me, and he said they apply it at the end. When it came time to pay, he said it was already applied but the price was the same as what he showed me before, so it clearly wasn't. He hesitated, went to double check, and turns out WOW he had forgotten to apply the coupon. Just something minor like that where you are trying to rip someone off by $20 bugs me, especially when you do oil changes all day and you should know immediately what the normal price and coupon price come out to when you see it on the screen. Third, after my car was closed up, finished, and driven out, he told me my brake pads were 100% gone and had to be replaced immediately before my rotors we're damaged. Thanks for letting me know during my service? They lost $300 because of that, I immediately drove to Brakemasters and had my brake pads changed because I would have had to wait another hour at Jiffy Lube.
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