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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-07-06 00:00:00 (xsd:dateTime)
itemReviewed	The Salon at Lakeside
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Don't bother if you want service. I purchased a groupon for a manicure pedicure months ago and called to schedule my appointment. I called half a dozen times leaving voicemails with no calls back. I finally got a hold of someone one day to schedule. I wanted to come in for my birthday month but I was told they wouldn't be able to see my until the next month. I said that was fine I assumed they were busy. I informed them my groupon would be expiring (in June) I was told it was fine and come in July and it would be redeemed then. Groupon sent me an email to extend it past the expiration date however I saw a day or two later that time they marked it as used/redeemed. I told them I would take whatever day they had next in the morning so I can get a sitter. I was told come in July 3rd (not a day I picked, they picked) because that was when the tech was available. So again they picked that later fate and I was supposed to go in July 3rd in the morning. I received a voicemail telling me they would have to cancel my appointment and reschedule. I called back and asked what was available. I did not complain, I was flexible since I just wanted to get my manicure pedicure at this point and try this business out. I've been on the hunt for a good salon and I also have a toddler and baby so you know how that goes with pampering yourself. Anyways, I was rescheduled for July 5th at 10 am. A date they told me was next available. I accepted. My husband worked later that afternoon but drove me out to the salon with the kids so they could go to the lake area while I was there. I called as a curtesy when we were stuck in traffic and road work that I might be arriving right at 10 am or be a minute or two late. I was told ok and that they would tell the manicurist I'll be a couple minutes late. No mention of any issues or that my person wasn't even there. From where I live it was a 45 minute drive... I arrived I was greeted I was told they would let them know I am here. I sat and waited patiently. The receptionist and some other employees stood around chatting. No one said anything to me. Still I waited.. then the phone rings and I can hear the receptionist (right in front of me) say "yes you have a 10:00 and a 3:00 appointment. A mani pedi and a hair appointment" and hung up. I assumed it was regarding me and another client. The employee said they would grab someone, a woman comes out. No one says anything to me but the receptionist who then says "due to a booking error we will have to reschedule your appointment" I told him I drove 45 minutes to the salon and had already been rebooked and given the run around and this is third rebook now, in addition my husband is waiting with my kids. He said I understand if you don't want to reschedule but we don't have anyone that can give you services today. No manager came out. Unless that was the woman they grabbed, she was at a manicure station earlier herself though. She and the other employee stood and said nothing. No one even said anything to me until 10:30, and this was what I was told? I am pretty easy going but I've never experienced something like this before. Completely unacceptable and unprofessional... no offer for a solution.. I wasn't offered a refund (and they had no problem redeeming my groupon for a date I didn't even go in there, for a service I did NOT get) so now the Groupon is marked as redeemed. What this salon business doesn't understand is word of mouth and how to have a happy customer. I would have recommended this place to all of my coworkers, family and friends had I had a good experience or they at least made it right. They could care less and took my money anyways and offered no services.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jenni

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