| rev:text
| - So glad I chose this company to move my stuff from Vegas to Los Angeles!
I needed to move quickly - called them on Monday, wanted stuff picked up on Wednesday and delivered on Thursday (which also happened to be New Year's Eve) - and they were totally able to accommodate me. Lightyears better than the other companies I called who offered to deliver anywhere from one week to one month after picking up.
IC was also the cheapest - only $800 for the move, plus $30 to pack my dresser mirror and a glass tv table - by far the least expensive movers (others wanted close to $1500). Just FYI, I wasn't moving an entire housefull of items (just a king bed, 2 dressers, a flat screen tv, a few tables/cabinets, a small bookshelf, and a bunch of boxes). Also, they quoted me with a binding estimate, so I knew that's exactly what I was going to pay, even though I ended up having a few more boxes than expected.
Although I'm still in the middle of unpacking, everything seems to have arrived in perfect condition. The pillowtop on my bed looked lumpy upon arrival but the delivery guy explained that it had been wrapped in the cellophane a little too tightly and just needed to relax itself back into place - and he was right. (He also spent a little time squishing it back into place, which was very nice of him to do.)
They were a few minutes late to arrive for picking up, but a half-hour early for delivery, so it all evens out.
My only small nits to pick:
1. They didn't have a screwdriver or box cutter during the pick-up. I would recommend they bring their own tools - luckily mine were easily accessible but I'm sure they will soon encounter a move where the client's tools have all been packed up already. (The guy who ran the delivery, Lee, DID bring tools, which was great.)
2. At the end of the *pick-up,* after a bunch of normal paperwork (estimate, box listing, etc.), they put a piece of paper in front of me with the two movers' names and time worked and told me to "fill it out." Um, okay, what the heck does that mean? Turns out I was supposed to complete the big empty box on the right side with my comments on how they did. I'm told *after* I scribble something down that any reviewers whose comments are posted on their website will receive $500. My issue with this is two-fold: A. Don't ask me to review you when you've only completed HALF of the move - wait until you've delivered everything! B. Don't give me the incentive AFTER I've already written the review.
3. I had to pay half of the bill when they were done loading up the truck. I don't have a problem with that, but A. I wasn't told this on the phone, and B. THEY ONLY TAKE CASH. So keep these things in mind. The guy was kind enough to inform me of this in the middle of the move so I could have gone to the ATM if needed.
4. When they arrived to deliver in LA, I had to pay the balance of the bill BEFORE my items were taken off the truck. That is ridiculous. Obviously it didn't taint my experience too much since I'm giving them 4 stars (they were professional throughout and my items were ulitmately all there and in tact), but I think that's absolutely outrageous to ask of their customers. What if something had been broken? What if something was missing? Absolutely ridiculous.
5. The son of the owner did my pick-up, and in casual conversation he mentioned that they've only been in business for about 2 months. Word of advice for the future - I wouldn't offer up this information too freely, especially *after* all of my belongings are on your truck and ready to be driven 300 miles away. It made me a bit uneasy but, as I mentioned above, luckily they hadn't given me any other reason to not trust them so I wasn't too nervous.
Overall the two main guys I dealt with, Michael (the owner's son) and Lee, were incredibly friendly, experienced, professional, and smart about the move - which I truly truly appreciate. That combination of qualities seems to be difficult to find in a moving company. I would completely recommend them for your next move, just keep in mind the cash only policy.
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