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  • I was forced to use this company by my home warranty company. I had a non working furnace when the weather was below 20 degrees. Placed call on Thursday, could not come until Monday. Show up on Monday, the tech doesn't even look at filter or anything else, decides to order 2 parts for me and says it will be a week and collects my deductible and goes. Luckily part comes in 3 days later. They send another tech on Thursday and as he's installing the parts says I don't think this is going to fix your problem. So I say, well why don't you figure out what the problem is. He said I don't have time to sit and wait for it to happen. I told him that when their tech left on Monday the furnace shut back off. He left. Not even 15 min later the furnace shut off again and would not stay on. I called them back. Sorry we can't send someone back today, we'll have to schedule an appointment. I had already taken 2 days off of work for them to NOT fix my furnace. I called the warranty company. They finally agree to send another company out and say that it's a recall so I don't have to pay deductible. The new company shows up. The guys begins to look at the filter, and inspect the unit first and foremost. Discovers that there's water all over the furnace because the drain pipe is completely blocked. Fixes the issue within 10 min. We call the warranty company to get authorization to waive the deductible, and while we were on hold, the furnace continued to run and finally heat to temp. I would never ever wish my worst enemy to use this incompetent company. The young tech who came back the 2nd time to install parts was rude and obviously didn't care to try to figure out what was actually wrong with the furnace.
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