Overall my experience with this hotel was decent. Mrs Carol was fantastic. I believe that they should have better communication between the shuttle bus drivers and the front desk. There were a few mishaps and such during my visit to Charlotte. Also the breakfast could be a bit better. They don't serve grits and I am a Southern guy. The waffles were cold all week. The lady preparing omelets could use some guidance. Also my room wasn't cleaned even after I returned from my work day around 6 p.m.. They might need to hire more housekeeping staff. 6 p.m.! So I put the no housekeeping seal on my door until the morning I checked out. One positive thing about this establishment is that they have a kitchen and microwave oven inside. Also a mini fridge is there. Regards,