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  • THE GOOD It's a beautiful hotel, beautiful rooms, lobby, casino area, etc. The cleaning people are very nice. Management listens so does the front desk. THE BAD The Valet people are the worse POS people I have ever seen for such a "5 star" resort. Avoid the valet people, really shameful to see bad service at the first place that makes an impression for a guest about the resort. Google or search online for something like "Wynn Valet Rude" and you will see the many complaints about them. It's just crazy to experience back to back to back bad service and hostile attitude from these people. I think they used to work at Terrible's Hotel and Casino and just brought their 1 star hotel experience over to a 5 star hotel. To Wynn's credit, hotel management did listen to my complaints about the valet service. Steve Wynn should go undercover at the hotel and deal with the valet people.
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