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| - Originally, I gave Designer Studio a great review because my daughter and I loved the dress selection, and the owner, Denise was very friendly and accommodating. Unfortunately I will have to change my review to one star. The reason I am changing the rating is because i don't want anyone else to go through the same traumatic and disappointing experience as my daughter and me.
My daughter picked out a prom dress from Designer Studio that she loved and was very excited to wear. When we tried the dress on, however, the zipper came open in the back after it was zipped repeatedly. Denise said not to worry, that she would reinforce the zipper and alter the length so that it wasn't an issue on prom night. We left the dress with her for at least a month. She never called to let us know the dress was ready, so we followed up ourselves. My daughter picked up her dress and was SO excited to wear it to prom. We had put hours and hours into finding the right dress, and it was perfect for her.
Unfortunately, the night of prom, about 20 minutes before her date was to pick her up, the zipper again split up the back. We tried to zip it at least three times, and it would go up and stay put for a few minutes but then eventually would split again. It wasn't that the dress was too tight...it fit perfectly and even had a little room but the zipper just wouldn't stay closed. We thought that the issue had been addressed properly, but apparently not. My daughter was in tears and so incredibly disappointed. We didn't know what to do. Luckily, her older sister had a dress from a couple years ago that just happened to fit perfectly. Even though my younger daughter didn't like her sister's dress and was incredibly disappointed about her own dress she rallied and left the house ready to put this behind her.
I called Denise to let her know what had happened and she was surprised, as according to Denise the company that makes the dress usually doesn't have any issues. I told her I was sure that was true but we DID have an issue. She said she would give me a store credit and I told her I would bring the dress back in. I thought about it after our conversation, and after thinking about her offer for store credit felt strongly that she should have offered a refund. After all, it was months of planning and she said she had fixed the zipper issue, and the night of prom my daughter couldn't even wear the dress!
When I brought the dress back in Denise was very nice at first until I asked for a refund. I explained why I thought a refund was appropriate. Denise pulled at the zipper pretty hard several times and since it didn't come undone when she was pulling it she said that even though she believed that there had been a problem the night of the event that since the zipper was not coming undone when she pulled it she could not refund my money. I told her I had no idea why it wasn't coming undone but that it had very definitely split up the back several times the night of prom and wasn't wearable. She said I'm sorry, I can't refund you. When I said (and I was angry at this point, this entire scenario seemed very wrong) that I would just take a store credit she then told me I could only have $100 credit toward another dress next year! The dress I bought cost $565. So not only would she not refund me, she wouldn't even give me a store credit worth the price of the dress!
I was extremely angry at this point and basically told Denise I own a business as well and would never treat a customer this way. I also said I would have been a repeat customer if this had been handled fairly and I had been refunded. I truly would have been. So maybe she would have had to refund one dress, but then had the sale of several dresses many years down the line due to a satisfied customer. I go to many events each year where a formal dress is required. So now Denise has lost me as a customer forever, and I will not hesitate to make everyone I know aware of the very poor customer service here. Denise is very, very nice and accommodating unless there is a problem, but then watch out if there is an issue. Save yourself the risk and go elsewhere.
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