ZERO STARS, I have many pieces from this this company, and i lost the chain that went with my necklace so i decided to get a new chain, went to the store waited 20 minutes for service, no one wanted to approach me because they think that a college student cant afford to buy anyhing. when I finally was approached, the woman only showed one chain and said that was it, i said ok.. even though I had doubts she convinced me it was the only one they had available so I purchased it..... Transaction was fast.... in no less then five minutes she got hurried me out the door. Didnt say thanks or anything 6 days later I go to to the tiffanys in tucson... the manager heard my awful story, showed me all the pieces and even offered it to me for free.... thats what service should be, not pretentious but friendly and approachable