I have stayed here twice, and really like the property, but I find they have some customer service issues. During both stays I encountered long check-in lines and during the last stay there was a 45 minute wait to pick-up our car from the valet. Due to a poor parking garage design, it's really difficult to self-park and get into the hotel, so the valet is a needed service here. We ate at the Planet Dailies restaurant and told the server we were celebrating two birthdays, but she barely acknowledged it and there was no complimentary dessert. However, the front desk agent did move us to a Strip view room when we told her we were celebrating birthdays.
Pros:
Décor
Location
Amenities
Fun casino floor
Great buffet
Good online room deals
Cons:
Parking/Valet
Long check-in lines
Room may have memorabilia from bad movies
TVs lacks A/V input
TVs slow to respond to remote control
Staff somewhat indifferent