This's definitely the WORST experience I've had among ALL TIME!!!!! I went into the store and asked for a perm, my hairdresser (I dont wanna mention her name just because her privacy needs to be protected) said ok what kind of curls do you want. I said that I would like my curls to be tighter because I want to make it noticeable. We talked for like a good 20 min before she started putting chemicals on my hair. And after 2 hrs of wait, this's what turned out? What the heck? Was there a huge misunderstanding between us? My hairs definitely not curly, instead, it has become more straight.