Truly disappointed from a large chain store.. I called in and ordered chicken for my family. The lady was nice and said it would be ready in about 20 minutes. I arrived and picked up my chicken. After I drive home and sat the kids down to eat I noticed a lot of talking and not much eating. I grabbed a piece of chicken to see if it was too hot. The chicken was cold and old. I called back to let them know and the lady, still very nice said that they cooked the chicken fresh as requested. The food was not fresh. Possibly reheated? Possibly from the heating counter but not fresh. I was told I could bring the food back for a refund but it is too late and the kids had school in the morning. The nice lady said sorry and then good bye. I guess I expected more. Don't intend to go back.