I frequent the Uptown Plaza since I live half a mile away. I shopped and bought at each clothing boutique, Urban Silo Market, grocery's, etc.. at AJ's and have had food and cocktails at each restaurant. I have not purchased anything from West Elm not because I didn't want to but because each time I have been in their store I was not greeted, asked if I needed help, or even looked at. Today I stopped by to look at a couch I would really like customized and to give it another chance. I saw one other customer in the store and four employees. Not one of them made eye contact. Other times I have been there with friends who also spend $$ at Uptown Plaza and we have never been greeted or asked to be helped. Today a female employee walked directly by me, she did not look up at all but she did gesture the worlds worse half-assed and fake smile. Really West Elm? So disappointed and because I gave them three chances, I don't feel bad about giving an honest review.