I live far from this place. Decided to go out of my way to come here to get some banh mi since this used to be my go to place. I ordered 6 banh mis, 3 of which were supposed to be with the grilled pork. When I got home, I discovered that 3 of them were something else that I didn't even order and that I don't even eat. I decided to give them a call to let them know of the mistake. The lady that took my order picked up the phone and proceeded to tell me that it was MY fault because I ordered it wrong, even when I repeated the order twice and I have never order the banh mi that was erroneously made before since I don't eat it. She was super condescending and needless to say, the customer service is NONEXISTENT. Any mistake they make they'll just try to deny it and blame it on you and not try to offer a solution of any kind.
I now have 3 banh mis that I paid full money for that I won't eat. As a loyal customer who has been going to this place for YEARS, I have to say I won't be coming back here again. And I'll make sure people I know won't be coming back either.