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| - First and foremost, the entrance to The Hotel is in a dark parking garage. Are you kidding me? It's as if this hotel were just an afterthought to Mandalay Bay.
When making the reservation for this hotel, we were told that upon check-in, we could request 2 connecting rooms with 2 queen beds in each. Rooms connected by a door. Upon actually checking in, we were notified that nowhere in the entire hotel of 1100 or so rooms did they have this configuration. So we went for months between making the reservation to check-in believing that it was a possibility, even a probability that we would get this arrangement. But there was never even a chance.
The woman who was checking us in was rude when I told her we could have taken our business elsewhere if we had known. She told me that she has worked all over the strip and we wouldn't find this anywhere. Instead of trying to make the situation better, she spoke down to us.
I asked for the manager, who was no more help and no friendlier. She told us that reservations should have known, as if that was supposed to be our fault. She didn't offer anything to make our experience better. When I continued to try to make her understand the fault of her hotel, she cut me off, said 'have a nice day' and walked away. Unbelievable for a hotel that makes a representation of "affording guests a haven of sophistication and service on par with the best boutique hotels in the world" I have had better customer service at a Motel 6, which would have been a better value by far.
We spent 30 minutes standing at the check-in desk. A total joke.
When we finally got two rooms next door to each other, thanks only to housekeeping alerting the front desk that they were ready, we were assured that our airport/strip view was one of the better views. It was a view of the airport, and that's it.
The rooms are okay. The entry space is a huge waste of space, as is the extra bathroom. Speaking of that bathroom, there was human excrement in the toilet upon our entry. I would have to say that the most ridiculous thing about the rooms is the coffee maker that sits on the counter of the bar, taking up so much space. It isn't complimentary. It costs $4 for a cup of coffee with powdered cream. Another joke. There was a tear in my pillowcase. One of the metal fixtures on the door in the bathroom was ripped off. Housekeeping wouldn't bring fresh glasses. They forgot to bring fresh towels. The chair in the sitting area was practically black with grime. The carpet was filthy. The water from the tap was so foul that I felt I was in Calcutta or something. It smelled and tasted like dirty pool water. Disgusting. At night, I could hear the music and people from Mix Lounge 20 floors above me. I just don't see how any of this adds up to "affording guests a haven of sophistication and service on par with the best boutique hotels in the world." That is a total lie. I think they should rename it "That Hotel."
Another problem is the location. The entire Mandalay Bay complex is so far removed from the happening part of the strip that it isn't worth the money. If you want a better, more valuable experience in Las Vegas, stay at the Mirage or one of those hotels in the center of The Strip. Because for $320/night, this place was not even close to being worth the price.
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