The food itself is GREAT from Piada...it's the service that doesn't compliment the taste.
As I walk in, I initally am the only person in line, and a group of 7+ employees are up front not saying a thing to me as if they were tired of working for the day. Then 2 female employees begin to fix THEIR OWN bowls before I'm spoken to for the first time. Eventually someone put on gloves and decided to start my order off. After that, while watching employees continue with their own food, someone else is standing around and enough time goes by in his opinion to put some gloves on and finish my order. It was if the employess were waiting for one another to complete my order because they didn't feel like it. My bowl is made, however it's still missing the meat component-crispy chicken frittes. Unfortunately he did not take it upon himself to make sure all of the contents from the small bag used to transfer the chicken in the bowl, was empty...and ends up throwing the remaining contents in the trash. It's already a small portion of chicken to begin with, so to throw anything out is not best. At this point, there is a line of 8+ behind me and there seemed to be no rush to serve them.
I then had to wait while the employees who fixed their own food rung themselves out (if that is what employees do). Overall it was not a good experience today.
Again, I LOVE the food...not the service. Perhaps this was a bad day to go; I will remember that the next time and maybe call ahead.