Had a 3:30 appointment. When I made it I said I wanted the front brake pads changed. They insisted they had to inspect them first.
When I showed up for my appointment they said they were running 1 hour behind. They asked me to leave the car and they would call when it was ready. Then they forgot to call me when it was done. And then when I came back to check to see if it was done ( saw it parked in a different place outside) and asked about the rear brakes (I asked them to change the front pads) they realized they hadn't done the brakes at all only changed the oil and rotated the tires. At 6:00 he walked in and told me the brake pads were on the way! I think I can now legally exercise "squatters rights" to the waiting room!!