Penn Station is not my favorite sub place, but my husband likes it. The food is decent and subs are tasty. I like that the fries are fresh and they have malt vinegar which takes me back to my travels in England. What I don't like is that prices aren't set for combos except the sub of the month. So fries and drinks are ordered a la carte.
Customer service at this location is not always the best. It seems like no one ever smiles and that you are bothering them when you are ordering or checking out. I also had one incident where my husband and I were on the same ticket. They asked for his name but not mine. So my ticket said "woman" when the sub came out. They could have taken a second to ask for my name.
The subs are good and made fresh, but customer service is lacking.