Great, solid bike. Absolutely HORRIBLE customer service (in person and over the phone). Seems the one employee that works there gets bored and needs to run some "errands" often as I arrived to a "Went to the Post Office" note. I had the same experience most others had....seems he doesn't plan to return unless you call. I had to call him on his cell phone and thankfully he showed up fairly quickly. But, he seemed completely annoyed by having to come back to work. He didn't speak much, when I had a question he was very short with his responses and was preoccupied with the phone most of the time (and arguing with a supplier of theirs). I had done my research and knew what I was looking for, so I found a bike I liked and bought it for a great price. I needed help putting the bike in my vehicle and he was good to offer me help. But, in the middle of helping me he decided to take a phone call again and left me to have my 10 yo son help me get in the car
(These bikes aren't light!!). Since then the bike has developed quite a bad squeak/creak from what appears to be the rear hub and I've tried troubleshooting every possibility. I'm surprised I already have an issue when I only bought the bike approx. 2 months ago. So, I called and spoke to the same person. Again, he seemed completely put out by having to take my call and listen to my concern. He was again, short and wouldn't even entertain some ideas on what could cause the issue so I can preferably resolve it on my own. Instead he just said it's hard to diagnose over the phone (which I completely understand) and to bring it in to look at it. Thankfully, I live in AZ, but I'm not exactly close.....wonder what he would tell someone that had the bike shipped out of state?? I'm reluctant to bring it back in with the already questionable customer service I've received.