PetSmart at 90th is awesome. They treat everyone well and being a regular they go the extra mile when you have a product gone wrong. My Kong lead with pouch and zipper broke sometime ago, within 90 day, but I just used duct tape to keep the potty bags from falling out. I had showed an associate my issue as I was looking for a new leash and they still did an exchange for a different leash, same name brand. It was over 90 day. I spend a lot there so I was happy to see the appreciation. Chloe loves everyone there and gets so excited to come in to the store for extra warm fuzzies!!