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| - Staying at this hotel is a major gamble...
We checked in Friday 2/15/13 at midnight. Stood in a 15 minute line to get checked in. Drove around the building to valet parking. There appeared to be one person working so we decided it would be faster to park in self parking. We found a spot on the top of the ramp, level 5. Unfortunately, the parking garage elevator was broken so we had to roll our baggage down all the stairs to get back to the lobby, than take a different elevator to get to our room on the 9th floor of the south tower. Those pictures the Plaza uses on their website of cute green throw pillows and spreads do not really exist. I was told by front desk staff those are just for Internet pictures. Good to know. So your room will be bare minimum basic with no decorator frills even if paying $98 or more a night.
We left the room early Saturday morning for a 5K run. Before leaving we noticed that the sink was not draining. We really didnt have time to do anything about it so we made a note to talk to the front desk later.
Upon returning to the hotel around 12:30 we saw the maid had come but had only made one of the beds. Apparently, if you leave ANYTHING on the beds the maids are not allowed to touch the bed. Since we just did a run we decided to shower. Gross!!! Not only is the actual bathroom unit only a teeny bit bigger than a public restroom stall, the water in the tub did not drain either! This means you are standing in the soapy water up past your ankles while you are showering!!!
Meanwhile, my son sits at the tar in the room and the leg falls off. It was only supported by three legs as it was so it really needed that leg. Goodbye drinks on the table, hello mess. Did I mention by this point the towel rid in the dunk area has fallen on my foot twice?
Calling the front desk to talk to a manager got me to Mitchell who I "accidentally" got disconnected from 4 times. On my 5th call down he did not even answer any longer. An operator named Shamane did. She said she would have to leave a message for a manager as they were all too busy to speak to me. An hour plus into trying to get ahold of someone brings me to a conversation with a hotel manager named Kim. By this time engineering has been sent to our room to fix the table and the plumbing. Table is fixed, tub is draining better but if you leave the sink on for too long you're going to be staring at your toothpaste floating around in the basin.
Kim says she is busy and having a bad day herself so she is glad our problems are fixed and she'll give us $30 off our room. End of conversation. She says she doesn't think there is anything wrong with the garage elevator because nobody has told her anything about it. End of conversation. I decided to let it go and took a nap.
Upon waking up in the late afternoon, my friend that was traveling with us said she really thought this room is gross and is not happy with the plumbing issues we were still having. On our way out to dinner we stopped by to speak to a new manager, Rosa, who at least was kind and caring and took 10 minutes out of her schedule to listen to us. We really wanted a new room with working plumbing, but Rosa said they were completely booked and could not switch us to a different room. She did give us another $30 off our stay which was nice.
If you're staying here at a $29 rate and you don't have much reason to be in the room much (we had kids with us) than this place is a great find. If you are going to stay at the higher $89+ rate, there are WAY better places to stay for not that much more money.
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