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  • This review's for the Coach located at the entrance of the Forum Shops. First off, my husband and I were the only ones in the store and there were at least 6 employees working. Needless to say, you won't have trouble finding assistance. We came in because a bag that I had purchased 6 months prior was breaking. Did you know Coach has a LIFETIME warranty on their bags? Yes, that includes zippers, straps, whatever big or small imperfection has occurred to your bag can be fixed for $20 which is just to cover shipping and handling. The associates at this store actually waived the $20 because my bag was so new and shouldn't have been breaking. On top of that, I just received a phone call from Heather updating me on my bag and told me I'll have it back within 2 weeks. 5 stars for excellent customer service and backing up their product.
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