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| - We went to Magic Noodle because of my friend's recommendation, she said that they have good noodles etc.
We went three times in 3 weeks between March to April and our experience went from very good to "no thank you, I won't be back" .
Why? It is all about service ....
The firs time we went was a Saturday at lunch.. We ordered the original and lamb noodles. The table as well set up with their spare bowls and ready to drink water jug which I found a delight in a CHinese place.
Even though it was busy, the food was great and the noodles were definitely home made with a great broth. On the Menu, it said that you may ask for additional broth for no charge. Being a broth lover, I asked for some and it came promptly with a smile in two small bowls (yes, this is the service differentiator ) ...
The servers were polite and I thought that this would be my best find in Richmond hill, and saved me time to go downtown.
The second time we went was a mid week and they were not too busy. We ordered the BBQ lamb skewer. And 2 bowls of noodles. This time, we had no bowls on our table and we had to ask for water. It went okay with the food being delivered. When we asked for additional broth, they gave us a look and grudgingly took OUR bowls which we were using to eat , and brought it to the kitchen and poured broth on it.
We looked at each other and found it odd that they would take a customer's bowl (saliva and all) and pour broth on it.
York region health inspector would have a field day! So this was our odd experience.
The third experience was worse. It was an icy April evening and they were not that busy. They sat us near the front where the cold air just blew through ..we figured that they probably had reservations for other customers but I observed that they would let their mandarin speaking customers to pick their seats. We were too hungry to worry about little things but again they would bring spare bowls for the mandarin speaking customers and we had to ask for them. The KICKER was when we asked for the broth. The sever said that they do not offer it even though it was still listed in their menu. Really? What a crock of lies! So we ended up eating oir food and vouched never to return...
Unless you are mandarin speaking, don't come here. They don't want our service and man, don't ask for the free broth.
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