I recently stayed here for a business meeting. I was impressed with the facility and staff. I had stored two energy drinks in the room refrigerator on the personal use shelf which were missing the next day. I didn't have time tell anyone about it, but I received a call from a hotel staff member asking how my stay was going. I told her what happened and she was horrified (OMG!). She offered to replace the two drinks with four, but I told her replacing just what was missing was fine. A short time later four replacement drinks purchased from a local pharmacy were dropped off in my room. Mistakes are always made, but how someone responds is what matters most. Intercontinental will get my future business.