This location is pretty terrible. I had time to kill yesterday so after my Starbucks run (right next door) I stopped here and decided to get some breakfast. It wasn't terribly busy, but there was a pretty decent number of people there for 8:30am on a Wednesday. I went to the first person, put in my order, then walked down to the next person who read off my order and it was completely incorrect. When I told her it was incorrect, she rolled her eyes and started huffing & puffing (this was after the same thing happened with the couple in front of me as well). She said she had to get a manager in order to fix the order, but I told her to just leave the order as is because I didn't wanna back up the line. After paying, I stood there for about 15 min waiting for my breakfast bagel. If you ask me, that's a bit long. Needless to say, the communication between the employees at this location is absolutely terrible. They're all running around like chickens with their heads cut off, but none of them actually seem to be doing anything. The owner & managers really need to get it together and make this place run more efficiently.