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| - Super disappointed with this business and how inconsistent the employees are. This has been the only place I would buy juice from for the past 6 months. I actually liked them so much that I ended up buying a new mod, tank, batteries, & battery charger there last month. When I got home the battery charger was defective and I had to bring it back in and swap if out for a new one. (Which was an inconvenience, but not a big deal.) A week after my 30 day warranty was up on the mod, I started getting a strong burnt taste every time I vaped, even after changing the coils. Today I went back in to have them look at it and none of the employees could figure out what was wrong with it. There was a super helpful girl working there who tried making up new juices, switched my coil out, etc. She literally spent over an hour trying to fix the problem and she deserves some recognition for her outstanding customer service skills! The other guy working with her said he couldn't figure out what was wrong either and offered to swap out my mod for another refurbished one which I appreciated. Right when I thought the problem had been solved, another guy showed up for his shift. The girl helping me explained to him what was going on and had him try the vape. He insisted it wasn't the tank or mod and that it was a bad batch of coils. When I tried to explain to him that this has happened with 2 different boxes of coils and a coil from one of the store's boxes, he rudely cut me off and let me know that Smok is known for having bad coils. (The same brand they sell in their store.) He said there's nothing wrong with the mod they sold me last month and offered to give me a half empty box of different Smok coils as he walked off into the back room. (Geez, thanks.) The girl helping me apologized and although it was hard to pass up, I declined the half a box of Smok coils (that he claims are a crappy brand anyway) and me and my sorry vape left. Long story short, I will not be returning to this business nor will I continue to tell people how great they are.
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