| rev:text
| - Oh the changes a year has wrought! When a friend wanted to buy a Ford Fusion, I said "I have a contact at Friendly Ford! Bought my car there last year." Three phone calls later, and I couldn't get the guy to return a phone call for a pre-sold car. OK, sales has gone down.
The service department is every bit as horrible as Yelpers say, and then some. Ever wonder why they have a courtesy shuttle? It's because everything they do takes forever. You can't wait for your car unless you're prepared to spend all day there. Even when you reserve the shuttle, you still have to wait 30 minutes for it, and there's only one, so if you have 3 people in the van going to Summerlin, Downtown and Southwest, you're taking a tour.
Because they care, you can't just drop off your car, you have to talk with someone. They have to go through pages and pages on the computer. If it's backed up, you have to wait. It usually takes at least 30 minutes just to check your car into service.
Then you wait 30 minutes for the shuttle. It took me 15 minutes to drive to Friendly Ford, I should be back in a jiffy, right? No way. It has never taken less than an hour to get me home. One particularly horrible ride took almost 2 hours, since we had 4 stops all over town and apparently, I have to be the last one. Every. Single. Time.
Now you're at work. Hey, they have the car, you'll just pick it up after work, right? Ummm, no. They will call you several times during the day, even if all they're doing is what you asked them to do when you dropped it off. The same stuff they took half an hour to go over when you dropped it off. The same stuff you have already signed off on when you dropped it off. Now you need to talk to someone and reassure them that yes, when you asked them to change the filters, you really did mean that it was okay to change the filters.
They'll call you to ask if they can fix something. They'll call to tell you it's been fixed (or more often, that they can't fix it). They keep calling. It doesn't matter that you're at work, or that your boss is sitting in your office, your phone will keep ringing...Because they care about your time.
When you go to pick up your car (I'm sure you can get the shuttle to pick you up too, but I've always gotten a ride), it's the same thing in reverse. You can't just pick up your car and go. They have to find the paperwork, then they have to explain everything to you. The same stuff you asked them to do, that they called you a million times about, now the cashier has to explain it to you again. Because apparently you're an idiot, and they care.
Then you wait for them to bring your car around. The first time, they'd had the car for 10 hours, and it had been washed, etc. I thought "Hey, at least I got a car wash out of it!" Every other time, they couldn't even be bothered to remove their nasty trash from my car. Picking up the car takes a minimum of 30 minutes.
I have a pre-paid service plan that came with my car. Honestly, not worth it. I've been driving Fords since 1974, and this is the worst overall experience I've ever had.
Maybe I'll go to carmax.com next time...
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