This place has amazing prices. However, the customer service is limited. This store is best for contractors or do it your self type people.
I purchased baseboard from this store. I initially put in an order for 4.25" baseboard over the phone. The company does not accept credit cards over the phone. And of course they do not take American Express period.
The company associate emailed me a credit card authorization to be faxed back. This was extremely inconvenient to me. However, the company didn't care. It's about their procedure and what is convenient to them.
I ended up going to the store to pay for my purchase. Surprisingly, they did not have my baseboard in stock. No apology was given. I did purchase another type of baseboard - 3.5" since I was already there.
It didn't occur to the store to call me and tell me my item was not available. So for the self service person who has truck and a credit card that isn't Amex, and doesn't mind travelling, this place rocks due to cheap prices. The self service guy can take care of himself so customer service isn't needed.
If you are expecting customer service this is definitely not the place to shop. Communication will be challenging.