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  • I have really long hair and went in to get some ombre highlights. However, I came out with a botched job. It looked like my hair was DYED one brassy, lighter brown color (with some subtle lighter tones) from the eyebrows down, therefore looking like I got my hair dyed 5 months ago and my roots were now growing in. I showed many pictures of how I wanted it to look, but it actually ended up looking like one picture I showed her and said, "This is NOT what I want my hair to look like" with a reply from her like so, "Ew I would never do that to your hair!" I was really unhappy with it and asked the stylist the next day to fix it but was told that I was wrong and that it would be at least another $85, even though it was her mistake. BUT: A week later, I called Sergio (like I should have in the first place), and explained the whole situation. He was so helpful in explaining everything and offered to have it fixed free of charge (like it should be). I was set up with Dessa this time, and she was amazing! She really listened to how I wanted it fixed while giving her professional opinion and ended up fixing my roots to be the same color as the rest of the color, while toning out the brassiness. The colors match perfectly, and I couldn't be happier. I'm definitely going to go back to her for root maintenance. I initially would have rated this salon with 1, maybe 2 stars at best because I was so unhappy with my hair/service from just one person, but I can't justify that after receiving great customer service from Sergio, high quality treatment from the rest of the staff, and especially after this amazing job from Dessa. I highly recommend going to her!
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