Ok, the food is good. I got a meatball sub, it was really good. The husband got pizza and we all liked it. My girls got Mac and cheese which was standard Kraft Mac and cheese. The service is horrendous. They've got 16 year old girls at the front of house with no management or direction whatsoever. Totally unfriendly. When we walked it the two girls at the front didn't even attempt to look up and greet us. We were with another couple so there was a total of 4 adults and 3 kiddos. We waited 30 minutes to be seated. Once we ordered everyone's food came at different times. I usually wouldn't really mind this as we lived in Japan 3 1/2 years and getting food as its prepared and not all at once is standard there... That's not how this was though. First they gave us someone else's kids meal... Both my girls ordered mac and cheese and they both came at different times & I mean different times by 20 minutes different. My food came next.... My husbands pizza was last to come along with my friends meatball sub (yes we both ordered a meatball sub and mine came about 30 minutes prior to hers) By the time my friend and my husband got their food everyone was done eating. Four different staff members delivered our plates... Our waitress checked on us once during the visit at which time we complained. Of course after that she made sure to check on us and blame it all on kitchen staff. We mentioned the rudeness at front of house as well. Like I said horrible, horrible management.