I was very skeptical about coming here from the bad reviews, but decided to give it a shot since I live near by. I was VERY pleased with the results. Yen gave me exactly what I wanted which was natural square gel nails. I'm not sure if it was because of the connection we had with our conversation, but she put a lot of care with my nails by making sure they weren't messy and nicely filed. I will definitely be coming back.