I signed up for the 3 month program and paid a lot of money up front knowing it was going to be worth the financial sacrifice to kick start my health and fitness. Had some great workouts at the beginning and even meal plans and shopping list to keep me on task. What ended up happening is a slow fade of not watching my form, sitting during my entire session, wanting to chat vs. work me out, no more meal plans or shopping lists, playing with my dog, not bring heavy enough weights to challenge me (and told it weighted down her car), cancelling the day of my sessions (I had to adjust my work schedule multiple times). I would plan out weeks in advance and then not show up - or get a text that the times didn't work. This just doesn't work for working professionals. I suggested that it wasn't working for mine or her schedule and if a refund for the non used sessions would be an option. I received no word back and multiple text follow ups ignored. Its really unfortunate as I wasn't expecting a full refund but at least for the sessions that were cancelled on me last minute. This is something I would expected from the big box fitness places - not a small business company. Very unfortunate and I will be going else where for my fitness needs.