The service is genuinely lacking at this place, but the food is great.
When you order appetizers or happy hour items, don't expect them to come prior to your entree. They will likely come intermittently during, and after (think of your sushi roll as your dessert). I completely forgot about one of the appetizers we had ordered, and by the time it came, our entrees were done. They serve everyone as the entree is ready as well... Not great when there are 4-5 of you and each person is waiting out of courtesy to begin their meal.
There are numerous times where I have been here where they have been out of certain dishes due to issues with the kitchen.
The ambiance is good- small tables, but a nice seating area in the back if you have a large enough group.