The belt finally broke and the roller seized up on the Bissell pet vac I've owned for about 7 years. I Googled "vacuum repair" near where I live and gave them a shot. They quoted me a price and said it would be ready in 2 days. It was! I debated on just buying a new vacuum - i mean, you can buy one brand new now for about 50 bucks.....But I like my vacuum. the guys were super cool and nice. oh, and "LABOR" WAS ONLY 5 dollars!! I highly recommend them.