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| - Cold Stone Creamery is one of the most over priced, dishonest stores in the area. Their ice cream is sugary and without any other flavor. In the 3 times that I have tried it (always lured in by one of their ads), the fruit has actually been SPOILED. Their ads are always lies. They have daily specials, but when you try to claim the discount when you check out, the employee refuses to give you the discount. He said that the owner told him to not give any discounts on their daily specials. When I asked why they still have the sign up (which was right in front of us and on the door to the store), he said, "well, we want people to come in and get ice cream". I left having to pay full price and discovered that the strawberry mix-in was spoiled when I got to my car.
Another time I was given a coupon for a "free Cold Stone creation". I ordered my creation and then when I presented the coupon, I was told that the owner (again!) said not to take those coupons. I pointed out that it came directly from corporate and even had the addressed envelope it came in and the employee said that I had printed it myself. I pointed out that the coupon has HOLOGRAPHIC letters on it and that there is no way to print out something like that and he told me, "maybe you have a good printer". The employee said that I had to pay full price for my ice cream and that if I did not, he would call the police. I paided full price (again!) for the ice cream and tasted it before I left. The blueberries were clearly spoiled and I told this to the clerk. He refused to remake the ice cream with something that wasn't spoiled unless I paid full price for another ice cream.
On the third and final time that I was there, the owner himself was in the store. I told him about the issues that I had during my previous visits and he seemed rather disinterested. When I checked out, I used on of the $1 off coupons that Cold Stone has printed in the Campus Coupons coupon books for many years. The owner said that they would not take that coupon anymore. I pointed out that they had published this EXACT same coupon for years (and they still do, even today) and he just shrugged. I asked him if he would honor the daily special which should have covered the item I bought and he said no even though the sign was still hanging there a year after the time I was told that they don't honor the daily special prices. I had to paid full price for the ice cream yet again. As I left, the owner told me to not come back if I was going to try to get a discount (as if I had done something wrong!). I tried my ice cream in the car, and guess what? The raspberries were spoiled.
It's a year since I've gone to the store, but I still see their daily specials advertised and they still publish the exact same coupons that they refused to accept in the Campus Coupons coupon book. Something is wrong with this store and this owner.
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